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Now that we’ve gone over how to reach a live person at the three major credit bureaus, let’s review: Credit Bureau You will not lose your place in line.” Recap: Quick Ways To Reach a Real Person at the Credit Bureaus You may also get the following option: “If you’d like to receive a callback rather than wait on hold, press 1 now. I also reached a live person by pressing 1, but it took longer. If not, here’s what to do: Press 4: You’ll be forwarded to an agent shortly.Īfter calling multiple times, I found that pressing 4 was the quickest way to reach a human. If you don’t press anything, it may connect you to a real person in a few seconds.

Press 5 if you’re having trouble enrolling for a product.

Press 4 to speak to a product specialist.

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Press 1 to speak to an automated voice about online assistance with changing or disputing your Equifax credit report, placing or removing a security freeze or information regarding your free credit report.

How to reach a real person: Press 4, then press 1.ĭetails on how to reach a live person at Equifax: The call will start with some introductory promotions.

Equifax Phone number: While Equifax’s official customer service phone number is 1-80, I found the easiest path to reach a real human is to call this number: 1-86.

A couple of times after that, I said “Agent” and was also connected to a human. A few times I called, I said “Dispute” and was connected to a real person.

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How to reach a real person: Answer the voice prompts and wait to be connected.ĭetails on how to reach a live person at TransUnion: To speak to a human at TransUnion, I had to speak to an automated voice, but first I had to enter my mailing ZIP Code.Īfter answering those questions to verify my identity, I was prompted to state the purpose of my call.TransUnion phone number: The official customer care number for TransUnion is 1-80, and that’s the number I called to get to a real person.Listen to the list of prompts and soon it will say, “For other membership questions, press 6.” I pressed 6 again.Īfter that, I was briefly put on hold and then connected to a real person at Experian in just a few minutes. It will give you a choice to choose credit questions or membership questions. At the end of the prompt, it will say, “For other questions, 6.” I pressed 6. The automated voice will say: “In a few words, why are you calling today?” It gave me the option to press 9 to hear my choices and that’s what I did. You’ll be asked, “Would you like to remove the freeze on your credit file now?” If you say yes, you’ll be routed to a self-serve process. How to reach a real person: Bypass the prompts that try to route you to the website or automated self-serve by choosing the “other questions” option.ĭetailed steps on how to reach a live person at Experian: Enter your Social Security number to confirm your identity.

Experian phone number: Experian’s official customer service number is: 1-888-EXPERIAN (1-88).Even after reaching a real person, he or she may have to put you on hold to get you to the department you need.

What I’ve detailed below is the quickest way I was able to reach a real person.Īll the credit bureaus route callers to self-service options. Also, note that each of the credit bureaus has several phone numbers, each for different issues. Wait times may be longer if you call during peak hours, so try to call early in the day. How To Reach Humans at Experian, TransUnion and Equifax In January 2023, I documented the steps as well as the wait times it took for me to talk to a real person at the following credit bureaus: In this article, I’m going to share with you the steps you can take to reach human beings at the three major credit bureaus.Īt, we call each of them periodically to stay current on their processes for reaching a real person.

One issue you may run into when contacting the credit bureaus is reaching a real person. From time to time, you may need to get in touch with the three major credit bureaus – Experian, TransUnion and Equifax – for various reasons, including freezing your credit, which money expert Clark Howard believes is the best way to protect your identity.

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